Happy Friday Facility Manager Friends!
We squeezed a lot of fun stuff into what felt like a very short week. At Stylehawk, we specialize in sourcing San Diego event venues for our clients. Our scope is much broader than that though. Some of the projects we have cooking this week are…
- Assisting an independent baseball league in securing ballparks in multiple cities (San Diego, Long Beach & Phoenix) for their upcoming season.
- Working with professional soccer teams in Europe looking to come to San Diego and Southern California for training camps this spring. This is a turnkey proposal inclusive of field space, housing accommodations, transportation and dining.
- We are the event manager for the Subversiv jiu jitsu tournament hosted at the Next Level Sports Complex on September 22. For this event, we are:
- Sourcing venue.
- Acting as the general contractor in managing event service providers.
- Creating event deliverables like production rider, credential board, event diagram, security dot map, etc.
- Coordinating vendors/ sponsors to support onsite activation.
- Managing event operations onsite during the event.
- Sourcing event venues in Los Angeles, Miami, Seattle and San Diego for repeat clients.
- Partnering with a client to develop a sport- focused professional networking and social event in Phoenix.
We have put together an interesting group of articles this week!
Another week and another shooting at an event venue. This one hits a little close to home for folks in San Diego; having taken place prior to an Ice Cube concert at the Del Mar Fairgrounds. Fortunately, nobody was hurt (besides the shooter). This appeared to be an unstable person having a tantrum rather than a premeditated act of violence. Regardless of intention, crisis events like this raise questions about security standards as well event curation. The Fairgrounds do not run metal detectors during racing season and though mainstream, this performer does have previous gang affiliation. Are there security standards that need to be implemented at all events? Do certains acts demand specific security response as a proactive measure? The next major event to take place at the fairgrounds is the KAABOO Festival. KAABOO does have their own security protocol which includes the use of metal detectors. Security presence for KAABOO will be heavier than in previous years as a result of this shooting.
The third article in our four- part series on guest services, we focus on developing tools to guide our staff in making decisions that are consistent from person to person and in line with the organization’s service promise. To do this, it is important to develop a Decision Matrix which is a “short list of prioritized service concepts critical to the operation of a sport event venue.”
“Bookings and events drive ALL revenue for events venues.” A venue without programming cannot keep its doors open for long. As such, it is important that venues understand their booking model and position the building to act on it. A venue’s calendar is a perishable resource and dark days are opportunity costs. Venues can implement strategic methods for aggressively pursuing booking opportunities regardless of perceived internal limitations.
In our first guest services post, Is Your Events Venue Providing World Class Guest Services? The 1st Step to Exceptional Service, we talk about the importance of creating a Statement of Common Purpose and Visioning Statement. These are critical concepts from which the entire organizational culture is established. In a service organization, these constructs define the service promise and establish a blueprint for staff to deliver upon that promise. This article reinforces the importance of creating a powerful visioning statement. It goes on to give real life examples of vision statements from Fortune 500 companies. This post is a good resource for venues working on guest services policy.
A little bit different this week… I am excited to have a regular column on MySanDiego.org called the Venue Sportsman. In my first article, I talked a little about the state of San Diego sports venues, specifically highlighting the San Diego County Credit Union Stadium (formerly Qualcomm Stadium) and Golden Hall at the San Diego Concourse. I am so thankful to have this platform and am looking forward to providing a unique perspective to the publication.