Happy Friday facility management friends!
I just cleaned out my personal inbox and sent 71,636 emails to trash.
We all get a lot of emails… more than we can read. So… I figured it might be helpful for me to read through the various industry newsletters and identify a few articles worth checking out. In full disclosure, I do intend to sneak a few Stylehawk related articles into the post… but I think we are putting out good content that is worth taking a look at for sport event venue operators and event promoters.
If you read our recent post, Does Your Frontline Staff Know How To Make A Decision? You will recall that the Decision Matrix I use to guide my staff on making decisions consistent with the organization’s service promise consists of three parts:
I will use these same three concepts when selecting articles to share in this weekly post. To round the summary out, I will also include readings on Entrepreneurism and a Featured Venue Post.
Lastly, as a bit of housekeeping. I shared in the post, Stop Waiting for a Sign. Give Yourself Permission to Take Action. that my family has recently relocated to the Carolinas from San Diego. This is a big change personally, but should be minimally impactful to Stylehawk and our clients and partners in San Diego.
“Regardless of where I am located, San Diego and Southern California is still home for Stylehawk. Stylehawk is a relationship based business. We need to stay in touch with our event clients and venue partners. Technology makes this easier, but I will be in Southern California frequently to maintain relationships, support events and stay up- to- date.”
Thanks for reading and being involved in the Stylehawk community!
The Berkeley County School District in Charleston, South Carolina is implementing a “Clear Bag or No Bag” policy at all high school athletic events. This comes after successfully piloting the program in October, 2017 at Goose Creek High School football games. This policy mirrors some of the clear bag policy found in professional and collegiate facilities. This appears to be a new standard coming to a venue near you.
This is the first of a four part series on Guest Services that we wrote for the Stylehawk Practitioner’s Guide to Event and Venue Management. The 1st step to creating an effective guest services program in a sport event venue is to establish a clear vision and define what is the expected level of service is for your venue. “It is impossible to meet or exceed service expectations if you never define what they are.” Powerful tools in establishing the service promise are the Statement of Common Purpose and the Visioning Statement.
Writer Thomas Oppong talks about focusing energy on high value activities and to avoid taking on too much. He suggests that “your ability to separate urgent but low and important tasks has a lot to do with your success.” Oppong defines “high value tasks” as tasks that “contribute to your long- term mission, values and goals.” “Low- value tasks” are those that “keep you busy and stop you from getting real work done.”
Three powerful principles to live your life by are “(1) If you only focus on how much you can give, you never have to worry about who takes and doesn’t give back. (2) There is no sense in debating the strategy of something unless the ship is already in motion (‘You can’t steer a stationary ship). (3) You are both what you say you are- and what you do on a daily basis. These same principles can be applied to marketing and messaging. Translated, the idea is understand who you are, share your expertise freely and take action.
The Felix Event Center is a beautiful multi- use arena on the Azusa Pacific University Campus in Los Angeles County. This is a busy collegiate arena that is dynamic and functional for jiu jitsu, cheerleading and technology events in addition to more traditional basketball and volleyball usage. This is a great facility that should be considered when working in Los Angeles.
Please share any interesting articles you come across in the comments section or send them to firstname.lastname@example.org. I would also love to hear your feedback or help with any of your San Diego and Southern California event management and venue sourcing needs.