In business, borrowing concepts and tactics is commonplace. This is not like plagiarism in school… It is strategic. When enough of these concepts are adopted and implemented across an industry the ideas are recognized as industry best practices. In 2013, the National Football League (NFL) implemented a new clear bag policy. Under this policy, the “size and type of bag” is restricted from entering NFL stadiums. The NFL carries tremendous clout. The league is currently the premiere major league … [Read more...]
Trained Crowd Manager - Blog Posts by Tag
Stylehawk Streamer: 5 Blog Posts Event Professionals Should Read This Weekend (11.2.18)
Happy Friday event professionals and venue managers! This week has flown by! We have remained busy with a bunch of cool venue sourcing projects in San Diego and Southern California. Jiu jitsu, cheerleading, rugby, skating, baseball and basketball venue searches are all in progress. We have also spent much of the week on business development… … [Read more...]
Stylehawk Streamer: 5 Blog Posts Event Professionals Should Read This Weekend (10.5.18)
Greetings event professionals and venue operators- Happy Friday! As I know y’all are (see… I’m getting more comfortable living in the South), Stylehawk Event Services has been grinding away this week. Every day is a little bit different in the event operations world and that rings particularly true for small business operators like myself. … [Read more...]
Stylehawk Streamer: 5 Blog Posts Event Professionals Should Read this Weekend (9.28.18)
Another Friday… hope y’all have had a great week and are ready for whatever weekend events you have coming your way… Last weekend was pretty busy for Stylehawk in Southern California. We had two jiu jitsu events… The first was the Nationals Jiu Jitsu Open hosted by North American Brazilian Jiu Jitsu Federation in Los Angeles. For this event, we helped source the venue and provided consultation services along the way. The venue was a high school gymnasium operated by LA Unified School … [Read more...]
2 Conditions We Never Talk About When Building an Amazing Events Team
Developing an effective event services team is critical to the successful operation of any sports event venue. An amazing building cannot perform to its expectations without a capable crew; an aging or challenged facility absolutely depends on the skills and creativity of its people to remain relevant. Though rarely discussed, creating a flexible work environment and a developed succession plan is essential to building a powerful event operations team. … [Read more...]
Stylehawk Streamer: Hurricane Florence Edition… I was Not Prepared… (9.14.18)
As a Californian turned Carolinian it has been a peculiar week… With a lifetime spent in San Diego, I am a rookie when it comes to preparing for a storm… Let alone “the biggest, most costly storm to hit the US coast north of Florida..” … [Read more...]
Why You Should Stop Assuming Your Service Staff Has an Ounce of Common Sense
I am fortunate to have developed best- in- class guest services programs in amazing San Diego and Southern California sport event venues. In each of these sports facilities, I followed a simple 4 step plan: … [Read more...]
Does Your Frontline Staff Know How to Make a Decision?
Guest services is simple. Like everything important in life… we learned it in kindergarten... Treat others the way you wish to be treated. The Golden Rule is in full effect. Human interaction is dynamic though and service experiences are subjective. We all may wish to be treated a little differently which influences our service expectations. Therefore, the trick to creating an effective guest services program for sport event venue operators is to make sure everybody representing the event … [Read more...]
Are You Getting The Best from Your Guest Services Staff?
Creating a robust guest services program for your San Diego sport event venue requires buy in and support from the very top levels of the organization and is executed by the front- of- house staff on the ground. Creating an effective guest services program for a sports complex or event venue is done by clearly defining the service promise and then specifying the individual contributions each team member is responsible for to deliver on that promise. As discussed in the previous post, the … [Read more...]
How to Increase Your Chances of Surviving a Crisis Event
Event venues take great care in implementing safety and security protocol. Guest safety is paramount. Event guests arrive at venues with a heightened level of alertness and take comfort in the implementation of effective security measures. This is critical as potential attendees will make a decision to attend an event based on their own risk assessment process. If an event is perceived to be risky, fewer people will come. The consideration of event security as part of the sales proposition is … [Read more...]
